BB Branded Shipping Protection Terms & Conditions

Last Updated: July 24 2025

At BB Branded, we understand how important it is that your order arrives safely and on time. That’s why we offer BB Branded Shipping Protection, as an optional add-on at checkout. This service protects your package against loss, theft, and damage during transit.

1. What Is Covered

When you opt into BB Branded Shipping Protection, your order is protected in the following cases:

• Lost packages: If your order is not delivered and the tracking shows no final delivery scan after 7 days (domestic) or 20 days (international).

• Damaged items: If your product arrives visibly damaged (with photographic evidence).

• Stolen packages: If your package is marked as “Delivered” but you never received it (proof of theft or police report may be required).

2. What Is Not Covered

Shipping Protection does not cover:

• Orders shipped to incorrect or incomplete addresses provided by the customer.

• Orders where the shipping address was changed after fulfillment.

• Delays caused by customs or natural disasters.

• Items that are lost or damaged after successful delivery.

• Items returned to sender due to refusal or non-pickup.

3. Filing a Claim

Claims must be submitted through our Shipping Protection portal within the following timeframes:

Required Documentation:

• Order number

• Photos of damaged packaging/items (if applicable)

• Proof of theft (in some cases)

• Valid shipping address confirmation

BB Branded reserves the right to require further evidence to validate the claim.

4. Claim Resolution

Approved claims may result in:

• Replacement of the same item (if in stock)

• Store credit

• Refund to the original payment method (at our discretion)

Note: Shipping Protection fees are non-refundable once the order is fulfilled.

5. Opting In or Out

Shipping Protection is offered at checkout. You may choose to remove it before placing your order. Once the order is fulfilled, Shipping Protection cannot be added or removed.

6. Fraud Protection & Abuse

We reserve the right to deny claims in cases of suspected fraud, abuse of the policy, or inconsistent information. Filing a false claim may result in disqualification from future protection services.

7. Limitation of Liability

Our liability for Shipping Protection claims is limited to the actual purchase value of the protected item(s), excluding shipping fees, discounts, or protection fees.

For any questions, contact us at online@bbbranded.com.
Thank you for choosing BB Branded!