Frequently Asked Questions (FAQ)

We’ve collected the most common questions from our customers and provided detailed answers to make your shopping experience easier.

1. Authenticity & Trust

Q: Are your products authentic?
Yes — 100% authentic, always.
We are an authorized retailer for top brands including Nike, Jordan, Timberland, New Balance, Vans, and more. Every item we sell comes directly from the brand or their official distributors.

🔒 How we prove authenticity:

• We are listed as an authorized retailer on select brand websites.

• Every item arrives with original tags, packaging, and style codes that match the official product listings.

• Thousands of satisfied Canadian customers have trusted us for years.

👉 Learn more about us on our About Us page.

2. Restocks & Availability

Q: Will you restock sold-out items?
Restocks depend on brand availability and demand. Limited releases (such as Jordans or collaborations) are usually not restocked once sold out. However, core items (like Nike Air Force 1s or Timberlands) are restocked regularly.

👉 For updates:

• Follow us on Instagram

• Sign up for our newsletter

• Check product pages for back-in-stock notifications

3. Returns & Exchanges

Q: What is your return and exchange policy?
We accept returns within 14 days of purchase for items in original condition, with tags attached and in original packaging.

You have two options:

1. Exchange / Store Credit – Return the item and receive a store credit to use on bbbranded.com.

2. Refund – If you prefer, you may request a refund. Please note a restocking fee applies.

👉 See full details here: Refund & Exchange Policy.

4. Discounts & Promotions

Q: Do you offer discounts?
We occasionally run promotions on select styles. Subscribe to our newsletter or follow us on social media to be the first to know.

💡 Pro tip: Check our Sale Section for current deals.

5. Shipping & Delivery

Q: How long does shipping take?

• Processing time: 1–3 business days

• Delivery within Canada: 5–7 business days (depending on location)

• Remote areas: May take longer

Q: Do you ship outside of Canada?
Yes, we ship to select international destinations. Shipping rates and delivery times will be calculated at checkout.

👉 Full details: Shipping Policy.

6. Canadian-Based Business

Q: Are you based in Canada?
Yes — we are proudly Canadian-owned and operated with retail locations in Windsor, Ontario. When you shop with us, you’re supporting a local Canadian business.

7. Website & Checkout Concerns

Q: Is your checkout secure?
Yes — our website uses SSL encryption to protect your personal information.

Q: Why do some items sell out so quickly?
High-demand releases (like Jordans and special collaborations) often sell out within minutes due to limited supply. We actively work to prevent automated bots from purchasing inventory, ensuring real customers have a fair chance.

8. Need More Help?

If your question isn’t covered here, reach out to us:
📩 Email: online@bbbranded.com
📍 Visit us in-store: Devonshire Mall, Windsor, Ontario